I am currently in the process of trying to start a new business to provide a Taxi service in Downtown Charleston using Global Electric Motorcars.  I recently came to a point where I needed to register with S.C. as an LLC (Limited Liability Corporation) and register for an Employer Identification Number (EIN) with the IRS.  Since I am no lawyer and I have no knowledge about these filings I decided to find out what I could online.  I simply googled File LLC.  Apparently there is an entire industry out there to SCAM YOU into PAYING FOR THESE FILINGS!  Thanks Google!  After dealing with what you are about to read I found you can file for an EIN for free with the IRS as well as file for an LLC for a flat state fee.  It would be nice for Google to remove all online scams from their ad database and I write this complaint as an initial request.

Now, onto the Scam.

Using LLC registration I found a form.  After filling out this form I found an option to submit for $50.  At the time I didn’t know any better so it sounded ok.  After filling in banking information and clicking submit I immediately found a screen informing me that I had been charged $178.  I immediately responded by emailing the following email.

During the creation of my submission I selected the $50 option to file my claim.  I was then charged $178.  This is not what I agreed to pay.  Please contact me immediately at

<snip my phone number & order details>

The next day I received a response.

Good Morning Zane —

I’m afraid you misunderstood the selections available to you. Our minimum price for obtaining an EIN on our customer’s behalf is $128.00  After the initial Standard Service of $128, you have the option of selecting Expedited Service (24 hour return after receiving the signature form) for an additional $50, or Same Day Service after receiving the signature form for an additional $99.  These services are only available after the minimum standard service of $128.00.  Beings as your order is already completed and a number has been assigned effective immidiately I have requested that you be given a 50% discount on your order. Once the finance department has completed the refudn transaction they will send you the confirmation via email.  Have a great da and please let us know if you have any additional questions.

Fine.  $89.  Not $50 but better then $178.  I respond with.

Good deal.  Thank you for your quick reply.

Everything was ok.  I got my EIN number via email and I could move forward starting my business.

Then this email came.


Thank you for contacting us.  As requested, your order has been canceled.  A refund less our 50% processing fee has been issued for your order.  When you initially completed your application, you were required to check a box agreeing to our terms and conditions on the information submission page, or the site would not have allowed you to continue to our payment page.  A copy of that agreement, the returns and refunds section of our legal disclaimer and details of your refund are below.


REQUIRED:  By clicking this checkbox, I agree to submit my information to this website.  I agree that filling out these fields acts as a signature agreeing to the Terms of Use linked from this page.  I hereby authorize Hermeris Inc. as a third party designee to submit my SS-4 form to the IRS, receive my EIN, and answer questions on my behalf.

We are proud to offer our limited Money Back Guarantee. This offer is subject to the terms and conditions set forth herein depending upon the particular service requested. Essentially, as long as you cancel your order before our work is completed we will refund your money less a fee for services already rendered. The specific details of this guarantee are as follows for each service.
a. EIN Obtaining Service
Where an SS4 form has been prepared by Hermeris and provided to you for your signature, we will refund your total payment less a fifty dollar ($50.00) document processing fee, as long as the signed document has not yet been received by Hermeris for filing. Once we receive your signed document there will be no refund granted, although, if we receive your request to stop the filing before we have submitted it to the IRS, the filing may still be cancelled.
b. DBA Registration Service and LLC/Corporation Formation Service
Where Hermeris has begun processing the order but not yet completed document preparation, we will refund your total payment less a fifty dollar ($50.00) document processing fee. Where Hermeris has completed document preparation but has not yet obtained your signature (or has not yet submitted the filing if your signature is not required) we will refund your total payment less a one hundred dollar ($100.00) document processing fee. Once we receive your signed documents and/or submit your filing to the appropriate government entity, there will be no refund granted, although, if we receive your request to stop the filing before we have submitted it to the appropriate government entity, the filing may still be cancelled.
c. All Services
Under no circumstances will there be any refund of any filing fees, publication fees or shipping fees incurred by Hermeris in relation to any assignment. There are no refunds for any assignment related to the contract template, toll-free forwarding, domain name registration, website development, or website hosting services.
Hermeris reserves the right to alter, change, amend or delete fees at its sole option. Hermeris further reserves the right to institute new services and charge fees in association with the provision of such new services as it deems appropriate. Hermeris reserves the right to offer subsequent promotional rates which may or may not be more favorable than the terms under which you entered this agreement. Any such periodic special rates shall not effect the then existing rights and responsibilities of each party.
Payment of Fees – Hermeris accepts payment by credit card (Visa, MasterCard, Discover, American Express), and by personal check, cashiers check, electronic check, money order, and PayPal. In addition, Hermeris may from time to time allow additional forms of payment however the offering of a particular form of payment does not obligate Hermeris to continue to offer that form of payment in the future. The current list of payment options will be displayed during the order process. If you have any questions concerning the current available payment options, you may email us at
You have sent a partial refund to Zane.

Refunded 50% of order.
Payment Details

* Buyer: Zane

* Buyer’s Email:
* Original Transaction Date: Aug. 21, 2008
* Original Transaction ID: xxxxxxxxxxxxxxxxxx

Refund Details
* Refund Amount: $89.00 USD
* Refund Transaction ID: xxxxxxxxxxxxxxxxxxxxxx


Ok.  Time to do some research.

Start with the Better Business Bureau.  I find via google (I guess we take the good with the bad) that the company behind is Hermeris inc.  Check out there Better Business Bureau report.  Unsatisfactory.  Expected.

Next I check out Google a little longer.

Now we are talking.

Time for my response.

I recently looked up your company on the Better Business Bureau’s webpage.

Rating:  Unsatisfactory

Name:                  Hermeris inc.
Phone:                 (866) 659-5241
Address:              4049 Pennsylvania, suite 100
Kansas city, – 64111
File Open Date:                 April 2008
TOB Classification:           Internet Advertising & Marketing Services
BBB Accreditation:           This company is not a BBB Accredited business.

I also found out that I am able to file as an LLC online with

Knowing these two things has made me very angry.  If you do not file my form at the $89.00 you have charged me I will begin taking immediate action on your company with the BBB AND the Federal Trade Commission.  I will file a complaint showing that your company is doing fraudulent business and is guilty of identity theft (who knows what a fraudulent company like yours is doing with my information.  I have already found evidence that you sell this data to advertisement firms).  This will in effect bring a Federal investigation of your corporation which I believe is due.  Finally I will also join the folks on and warn the American public of your fraudulent nature.

Hermeris Inc has 48 hours to comply.

After sending this email I called the IRS and found that my LLC submission was in fact submitted.  This leaves me nothing to do attack the Scammers.  Please spread the word and help notify everyone that forming an LLC is free.  Also help by notifying that supporting Scammers through Ad Sense is not acceptable.  If wants to keep there name clean they need to support the consumers, not the Scammers.


Letter sent to Google Adwords Support

I recently used google to attempt to find information on filing an LLC.  Not only did Google not fwd me to but Google promoted a scam artist using ad words to the front page.

I wrote a full review about what happened to me on my blog here :

I will be submitting a complaint against google with the Better Business Bureau if I do not receive some notice from Google that indicates that they are working to remove and other similar scam artists from Google AdWords.  If Google continues to Peddle these scam artists online I will make sure the Google brand reflects the dirt they push.

I also left a message with Google New York

76 9th Avenue, 4th Floor
New York, NY 10011
View Location Map

Eric Schmidt, Chairman and Chief Executive Officer
Phone Number:
(212) 565-0000
Additional Phone Numbers:
(650) 253-0000
(650) 253-0001

Fax Number:
(212) 565-0001
Type of Business:
Internet Services, Internet Marketing Services


Response received from

Mr. Perry,

We want to reach out to you regarding the blog postings and reader comments about our company, which are located at and

We do our best every day to please our customers, to try to earn their repeat business, and to make whatever service they choose (LLC formation, DBA registration, EIN filing, tax extension, etc.) simply as easy and trouble-free as possible for them. We strive to differentiate ourselves from our larger competitors such as and by focusing on providing convenience, accuracy, speed, and support. By far the majority of our customers are pleased with our services. However sometimes customers are unhappy, which is true of course of any business. When that happens, we try to make it right.

Our concern is that many of the comments and postings on your blog regarding our website are untrue. For example, there are comments claiming that our website is not secure, that we sell data, or that in some way people need to be worried about identity theft. Those statements are now and always have been false. We take the privacy, integrity, and security of customer data very seriously. You can review some of our practices related to that here:

Other comments left by multiple readers suggest that we are less than forthcoming about the nature of our services or our pricing. I would ask you to please return to our website to see for yourself: Pages dedicated to each service can be accessed from the green drop-menus at the top of the page. Read our company bio at Search our FAQs at See our Customer Help page at Even view our checkout page.

To summarize the information on our site, we have always been secure, and never take data over non-secured pages. Our code is scanned and intrusion tested daily by McAfee Secure. We never have, and never will sell or share customer data. We regularly purge much of the data from our databases that is not required by law to keep. We are an authorized IRS e-file Provider, which required us to pass fingerprinting and FBI background checks. Our business practices and contact information are entirely up front and transparent. We never take any steps to prevent anyone from learning about our company or contacting us. We want anyone who has a problem or complaint about our services to contact us, so that we can attempt to resolve their issue.

We are worried that some of the inaccurate comments on your blog could create unnecessary fear and anxiety among your readers. One reader mentioned fear of her identity being stolen, and that she is now paying fees to credit bureaus each month to create security alerts on her credit files. This is an unfortunate situation for a customer due to mis-information that is entirely avoidable.

We are reaching out to you in hopes of correcting this kind of reaction. Perhaps we can best serve your readers by working with you to post prominent links to our Customer Help page,, and our phone number, 866-305-2702, at the top and bottom of your page. We respond to e-mails 7 days a week, and answer calls 5 days a week. Customers can request a refund or whatever else they need and receive real, direct support for their question or concern.

We hope you will consider this in order to prevent undue stress for anyone reading the postings.  To be clear, we are not asking or even hinting at any suppression of honest reviews or criticism.  We are not requesting any positive endorsement of us.  We are simply requesting a way for people who read the inaccurate postings to have a way to contact us to receive support, before they spend time and money worrying that their identity has been compromised, for example.  We take the trust of our users very seriously.

Best wishes, and thank you for your time and attention.


The SimpleFilings Team



phone: 866-305-2702


Comcast Relocation Request

For my first review lets do Comcast Cable Television.  I am sure many of you have had to deal with Comcast Television support before.  The attempted transaction I will try to accomplish is a simple “Move” notification which would require Comcast to receive input of a date, account information and a new location.  They should then check services available in the new location as well as current service technicians in that area’s schedule.

 Step 1:  Call 1-800-Comcast

Dialed 1-800-Comcast.  Select English.  Select change account or services.  After a few rings I am disconnected.  Not going to try that one again.

Step 2:  Try online support.


Selected Live Chat.  After a few failed recommendations I open a chat (this one was unfortunately not captured for your entertainment.  I closed it before I started this blog.  In summary, after 30 mins of telling the technician details about me and my account the technician fwd me to .  I filled out all forms and found that this section put me in line to chat with another technician.  Place in line, 30.  I tried to explain how asinine this was that I would be placed back in line to talk to a technician but eventually sensed the communication capabilities of the technician at hand was limited.

I close said chat window and wait an hour for the new technician to arrive.  This conversation flows as follows…

user Zane has entered room

Zane(Tue May 27 11:11:21 EDT 2008)>Order Information

analyst Emerjoy has entered room

Emerjoy(Tue May 27 11:47:32 EDT 2008)>Hello Zane, Thank you for contacting Comcast Live Chat Support. My name is Emerjoy. Please give me one moment to review your information.

Emerjoy(Tue May 27 11:47:34 EDT 2008)>Welcome to the online chat portion of the Comcast Transfer of Service order system.  Let me take a few moments to confirm the serviceability of your new address.  Please feel free to ask any questions you might have as we work through this process.

Zane(Tue May 27 11:48:06 EDT 2008)>Hello

Emerjoy(Tue May 27 11:48:39 EDT 2008)>Hello Zane, how are you today?

Zane(Tue May 27 11:48:41 EDT 2008)>Good

Zane(Tue May 27 11:48:44 EDT 2008)>so how does it look?

Emerjoy(Tue May 27 11:49:25 EDT 2008)>Your new address is serviceable Zane, we can proceed with the transfer process.  In order to do so, I must verify security on your existing account.  Can you please give me the account number or the last 4 digits of the account holder’s SSN?

Zane(Tue May 27 11:49:35 EDT 2008)>xxxx

Emerjoy(Tue May 27 11:49:42 EDT 2008)>Thank you. I understand you are interested in transferring Digital Package; High-Speed Internet to your new address. Is this correct xx Xxxxxxx,xxxxx?

Zane(Tue May 27 11:50:32 EDT 2008)>yes

Emerjoy(Tue May 27 11:50:46 EDT 2008)>Please provide the nearest Cross intersection to your new home, so that the installer will have an easier time of finding your residence and we can ensure a punctual appointment. Thank you.

Zane(Tue May 27 11:51:19 EDT 2008)>Xxxxx and Xxxxxxxx

Emerjoy(Tue May 27 11:51:27 EDT 2008)>The technician may call approximately 15 minutes before arrival to your installation appointment. Please note that in the event that the technician does not receive an answer, the appointment may not be honoured. Is this the telephone number you would like the technician to call xxx-xxx-xxxx?

Zane(Tue May 27 11:51:37 EDT 2008)>no

Zane(Tue May 27 11:51:43 EDT 2008)>xxx-xxx-xxxx

Zane(Tue May 27 11:52:04 EDT 2008)>xxx-xxx-xxxx is my house phone number and I am not sure they will successfully transfer the phone in time

Zane(Tue May 27 11:52:25 EDT 2008)>I need to have the transfer done on the 21st as My wife and I work from home and need internet Monday

Zane(Tue May 27 11:52:47 EDT 2008)>is that a problem

Emerjoy(Tue May 27 11:53:01 EDT 2008)>I apologize, but we ask that you chat back with us closer to your move date.  The schedule has not yet been updated on our online chat system and we are not able to view available time slots for disconnection and installation as of yet.

Zane(Tue May 27 11:53:26 EDT 2008)>That is unacceptable

Zane(Tue May 27 11:53:32 EDT 2008)>I waited almost an hour for this chat

Zane(Tue May 27 11:53:52 EDT 2008)>You are to contact your manager and figure out how to schedule me for the 21st of June

Zane(Tue May 27 11:53:55 EDT 2008)>I am not doing this again

Emerjoy(Tue May 27 11:54:47 EDT 2008)>I do apologize Zane.  You can contact 1800COMCAST or visit a Local Comcast Office and they will be able to process your transfer immediately.  The Online Chat system does not offer us the flexibility to view schedules that far ahead in time.

Zane(Tue May 27 11:54:57 EDT 2008)>if you expect to type anything but ok please have your manager call me at xxx-xxx-xxxx immediatly

Zane(Tue May 27 11:55:07 EDT 2008)>ok,  have your manager call me

Zane(Tue May 27 11:55:14 EDT 2008)>I called 1800 comcast and it is down

Zane(Tue May 27 11:55:32 EDT 2008)>I chatted with a tech who forwarded me to which forwarded me to you

Zane(Tue May 27 11:55:40 EDT 2008)>and I am not doing this again

Zane(Tue May 27 11:55:57 EDT 2008)>so you will lose me as a customer if you do not have you manager call me right now

Emerjoy(Tue May 27 11:56:07 EDT 2008)>Let me see if a supervisor is available to take a chat.

Zane(Tue May 27 11:56:12 EDT 2008)>thank you

Zane(Tue May 27 11:59:14 EDT 2008)>What is the ETA?

(about 30 mins past.  during this time is born)

Zane(Tue May 27 12:08:15 EDT 2008)>FYI,  While I am waiting I am creating a blog to review you and your companies response to this request.

Zane(Tue May 27 12:08:29 EDT 2008)>Everything from here on out is being recorded and is being published.

Zane(Tue May 27 12:08:41 EDT 2008)>I urge you to hurry up

Zane(Tue May 27 12:08:52 EDT 2008)>I am writing

Emerjoy(Tue May 27 12:09:15 EDT 2008)>I’m going to need you to be patient with me while I transfer our chat to a supervisor.  Both accounts are also being reviewed.

Emerjoy(Tue May 27 12:12:10 EDT 2008)>Please wait, while the problem is escalated to another analyst

analyst Eric has entered room

Eric(Tue May 27 12:12:25 EDT 2008)>Hello, my name is Eric and I’m the supervisor on duty at the moment.  I understand that you have questions regarding the disconnection and reconnection process, is that correct?

analyst Emerjoy has left room

Zane(Tue May 27 12:12:44 EDT 2008)>Hello

Zane(Tue May 27 12:12:55 EDT 2008)>are you there

Eric(Tue May 27 12:13:12 EDT 2008)>Yes, I am, Zane.

Zane(Tue May 27 12:13:38 EDT 2008)>can you call

Zane(Tue May 27 12:13:41 EDT 2008)>xxx-xxx-xxxx

Eric(Tue May 27 12:15:30 EDT 2008)>I’m afraid I’m not able to contact you by phone, as this is a chat center.  I sincerely apologize for the inconvenience associated with this process, however due to the inavailability of local scheduling slots, it’s not possible for us to schedule a disconnection and reconnection for you at this time at the national level through chat.  By visiting a local Comcast center in person, you may be able to have an arrangement made for a manual setup, but it cannot be setup through chat at the national level.  My apologies again for any inconvenience this delay may have caused.

Zane(Tue May 27 12:15:41 EDT 2008)>Epic Failure

Chat closed.

To be continued.  I have had enough Comcast for the day.