This guy is all I could think about the entire time I was chatting with the ironically titled Comcast Support.
10/11/13 XFINITY Chat
This guy is all I could think about the entire time I was chatting with the ironically titled Comcast Support.
10/11/13 XFINITY Chat
I recently received an offer to purchase supportreview.wordpress.com
Domain Name (If available): supportreview.net
Describe your web development needs:
My friend owns supportreview.net, .org, .biz, and .info. I was helping him set up his sites and domains, and one of things on the agenda is a daily blog. He noticed a blog already at supportreview.wordpress.com that he believes is managed by you. We are wanting to purchase that site (or well, its wordpress login, content, etc) from you. It would be great of a daily blog he is wanting to add into his sites.
Could you email us an asking price, and what prodedure it would require to move the site over to us. We could do a paypal transaction, or whatever you are confortable with.
Also, do you happen to own supportreview.com?
Thanks! Let us know ASAP!
Being a curious sort of fellow I did a whois lookup on supportreview.net to verify that someone was indeed trying to start a business. Sure enough the email address of the domain owner matched that which had email me. Since I do not maintain this blog I figured I had no issue moving to a new address for a reasonable fee. I replied with the following…
No, I do not own supportreview.com
I would be willing to transfer ownership of my supportreview wordpress user for $515.24 (which ends up being $500 after Paypal fee’s). I will retain the rights to all content currently hosted on supportreview.wordpress.com and will transfer it to a different wordpress.com location. I will then delete all of my content from the supportreview.wordpress.com location and provide you the username and password for this WordPress account (which will then be completely empty with the default theme installed and available for you to use as you wish). I will test the login and password prior to sending to you to ensure that it works. After I email you the working username and password my services will be complete and you will own supportreview.wordpress.com . I would recommend changing the password to your user.
As part of the terms of transfer you agree to not use my name in any way on this site. I do not want anyone to make posts that appear to be mine on this site. Since I have owned this site up until now this is the only risk that I see in selling this to you.
If you agree to the terms of this agreement please reply with confirmation explicitly stating “I agree to the terms in your email” and paypal $515.24 to (email) . I will transfer my existing site to a different location and send you the working username and password to supportreview.wordpress.com account within 7 days of payment receipt. Again, supportreview.wordpress.com will be blank of all content and will have the default theme installed.
Note: I have to share with you that there are plenty of other blogging platforms out there for you to use. e.g. blogger. I am not sure why you are so interested in using wordpress free blogging tool and paying for an existing domain. It would make more sense to install a copy of wordpress (which is open source) on your own server and make a url such as blog.supportreview.net since you already own supportreview.net. Let me know if you are interested in using my web development and hosting services to set this up for you. My prices are very affordable. http://www.zpwebdevelopment.com/pricing/
The next day I had $500 in my paypal account with an email agreeing to the terms. So far so good! I exported my posts, registered a new address, and moved my site. I cleared the previous user, changed the password and emailed “Brian” the username and password for the site. I received an email back saying thank you and all is good.
After a few hours I visited the site. One post. A remake of a previous post I had made on this site about http://www.simplefilings.com which had been updated from this:
Simplefilings.com was established in 2006. They have serviced thousands of customers over the last 7 years. They have provided the following about their services.
We do our best every day to please our customers, to try to earn their repeat business, and to make whatever service they choose (LLC formation, DBA registration, EIN filing, tax extension, social security card application prep, etc.) simply as easy and trouble-free as possible.
Well played “X”! I have updated all links to my previous post. If you linked to my story please update your links. Thank you.
I just received an Office Depot catalog in the mail that was the size of a phone book. This surprised me because an event that happened a week or two ago. I received a phone call from an Office Depot Rep during work hours on my private phone line while on a conference call. He asked if everything was well with business and wanted to make sure I didn’t need anything from Office Depot (apparently Office Depot is getting desperate). They referred to me by the business name of a startup that I started two years ago that didn’t make it to fruition. I told the Rep kindly that I did not wish to receive any phone calls and that I was busy on another call. After 5 mins of jabber he finally let me go. I was very clear to him that the business was no longer at this address and that I did not wish to receive any phone or mail spam from Office Depot ever again. Apparently the message didn’t transfer because I received the catalog.
So I just walked in from the mailbox, checked the rest of my mail then called the number on the magazine to ask to be removed from whatever distribution list mailed me the catalog. After waiting on the line for about 20 mins someone finally picked up. A woman in a very noisy call center asked how she could help me. I explained the issue. She asked me for my name, phone number and address. I avoided giving her my phone number for a couple mins then decided it might be smart because she may need it in case we get disconnected and it also might help her find my “account”. After giving her the information she repeated 3 or 4 times she asked if I could hold, I said yes each time wondering why she continued to ask. Eventually she asked a final time and the phone went silent. I thought “NO WAY, did she just hang up on me?”. I waited a few seconds for the hope that she just put me on hold. Eventually my phone started making the off the hook noise and now I am pissed. Hence why you are seeing this article!
I just sent a description of the experience as a complaint via their webpage with a link to this site. Lets see how they respond.
Two complaints. One, do not mail any more catalogs to xxxx xxxxxxxxxx xxxxxxxx, Charleston SC xxxxx. This is a residential address and the catalog fills my entire mailbox. Send no more.
Second, I just called to make this same request via your 800 number. I gave your rep my phone number and after 20 mins she hung up on me. She had my phone number and did not reply. Please respond. I will be publishing this experience and your response on my blog http://supportreview.wordpress.com/ which averages around 3-4 visits a day. Thank you.
Update 12/30/09: I just received yet another catalog 😦 . I called 800.915.4624 to complain. They told me to send an email to email@example.com with my Customer ID#, input my address and request to no longer receive catalogs. Jesus H. Christ.
I hate to write a complaint about Bluehost.com as I have been more then satisfied with their price, services, phone & web support and overall hosting experience. Unfortunately after nearly 3 years of using their service I have finally found something to complain about. Bluehost.com seems to have no process for scheduling upgrades or informing its customers of downtime.
I will eventually post the chat that I just had with bluehost support once my server returns online. During the chat I was informed that 1. There is no outage calendar, 2. There is no notification, 3. There is no way to display an outage message as opposed to no response. I informed the support personnel I would do my best to share my displeasure with Matt Heaton and see if anything can be done to improve outage support.
Update: Chat from yesterday’s support session via online chat
Jake [12:45:52 AM]: Hello and Welcome to our real-time chat. I am
answering more then one chat session at once so please be patient.
How can I help you today?
Zane [12:45:52 AM]: boxXXX.bluehost.com down?
Jake [12:46:01 AM]: Whats the main domain on the account?
Zane [12:46:47 AM]: xxxxxxxxxxxxxx.com
Jake [12:47:07 AM]: Thank You… please be patient and i will look into
the it for you.
Zane [12:47:15 AM]: ty
Jake [12:48:05 AM]: Currently we are performing an operating system
upgrade on your server..
This will accomplish a few issues, Like….
more stable operation
and of course.. keeping up with the ever growing IT world.
However, There is No estimated time of compilation
We apologize for the inconvenience
If you are unable to access your account after about 3 hour please feel
free to contact us again for an update. Again we appreciate your
patience and apologize for any inconvenience this may have caused you.
Zane [12:49:14 AM]: ok, do you guys have a calendar or schedule of
maintenance that I can check when this occures?
Jake [12:49:55 AM]: No.
[12:50:12 AM]: Sorry
Zane [12:50:54 AM]: Is there any way to have an outage page show?
Jake [12:52:03 AM]: No, cause you can’t even get access tot he account
from point to point.
Zane [12:52:57 AM]: but you could forward to another server while
it is down
Jake [12:53:48 AM]: No, we dont offer this.
Zane [12:55:07 AM]: This is unfortunate. I will see if there is
anything I can do about changing the way you guys handle outages. Thank
Jake [12:55:34 AM]: Thank you for contacting our Live Chat. If you have
additional questions, many answers can be found through our
Knowledgebase. If you have other issues arise please let us know.
Remember our World Class Support is just a click away!
Have a nice day! Jake.
After reviewing my emails from bluehost.com I found an email 7/30/09 stating.
In the next 72 hours we will be upgrading the server xxxxneighborhood.com is hosted on from CentOS 4.7 to 5.3. We expect for the upgrade to take approximately 1.5 – 2 hours to complete. Most users will not be impacted by this upgrade, however several key items will be updated:
Unfortunately the current outage is not within the 72 hour warning.
I am currently in the process of trying to start a new business to provide a Taxi service in Downtown Charleston using Global Electric Motorcars. I recently came to a point where I needed to register with S.C. as an LLC (Limited Liability Corporation) and register for an Employer Identification Number (EIN) with the IRS. Since I am no lawyer and I have no knowledge about these filings I decided to find out what I could online. I simply googled File LLC. Apparently there is an entire industry out there to SCAM YOU into PAYING FOR THESE FILINGS! Thanks Google! After dealing with what you are about to read I found you can file for an EIN for free with the IRS as well as file for an LLC for a flat state fee. It would be nice for Google to remove all online scams from their ad database and I write this complaint as an initial request.
Now, onto the Scam.
Using SimpleFilings.com LLC registration I found a form. After filling out this form I found an option to submit for $50. At the time I didn’t know any better so it sounded ok. After filling in banking information and clicking submit I immediately found a screen informing me that I had been charged $178. I immediately responded by emailing TaxID@SimpleFilings.com the following email.
During the creation of my submission I selected the $50 option to file my claim. I was then charged $178. This is not what I agreed to pay. Please contact me immediately at
<snip my phone number & order details>
The next day I received a response.
Good Morning Zane —
I’m afraid you misunderstood the selections available to you. Our minimum price for obtaining an EIN on our customer’s behalf is $128.00 After the initial Standard Service of $128, you have the option of selecting Expedited Service (24 hour return after receiving the signature form) for an additional $50, or Same Day Service after receiving the signature form for an additional $99. These services are only available after the minimum standard service of $128.00. Beings as your order is already completed and a number has been assigned effective immidiately I have requested that you be given a 50% discount on your order. Once the finance department has completed the refudn transaction they will send you the confirmation via email. Have a great da and please let us know if you have any additional questions.
Fine. $89. Not $50 but better then $178. I respond with.
Good deal. Thank you for your quick reply.
Everything was ok. I got my EIN number via email and I could move forward starting my business.
Then this email came.
Thank you for contacting us. As requested, your order has been canceled. A refund less our 50% processing fee has been issued for your order. When you initially completed your application, you were required to check a box agreeing to our terms and conditions on the information submission page, or the site would not have allowed you to continue to our payment page. A copy of that agreement, the returns and refunds section of our legal disclaimer and details of your refund are below.
REQUIRED AGREEMENT BEFORE SUBMITTING APPLICATION:
LIMITED MONEY BACK GUARANTEE
We are proud to offer our limited Money Back Guarantee. This offer is subject to the terms and conditions set forth herein depending upon the particular service requested. Essentially, as long as you cancel your order before our work is completed we will refund your money less a fee for services already rendered. The specific details of this guarantee are as follows for each service.
a. EIN Obtaining Service
Where an SS4 form has been prepared by Hermeris and provided to you for your signature, we will refund your total payment less a fifty dollar ($50.00) document processing fee, as long as the signed document has not yet been received by Hermeris for filing. Once we receive your signed document there will be no refund granted, although, if we receive your request to stop the filing before we have submitted it to the IRS, the filing may still be cancelled.
b. DBA Registration Service and LLC/Corporation Formation Service
Where Hermeris has begun processing the order but not yet completed document preparation, we will refund your total payment less a fifty dollar ($50.00) document processing fee. Where Hermeris has completed document preparation but has not yet obtained your signature (or has not yet submitted the filing if your signature is not required) we will refund your total payment less a one hundred dollar ($100.00) document processing fee. Once we receive your signed documents and/or submit your filing to the appropriate government entity, there will be no refund granted, although, if we receive your request to stop the filing before we have submitted it to the appropriate government entity, the filing may still be cancelled.
c. All Services
Under no circumstances will there be any refund of any filing fees, publication fees or shipping fees incurred by Hermeris in relation to any assignment. There are no refunds for any assignment related to the contract template, toll-free forwarding, domain name registration, website development, or website hosting services.
Hermeris reserves the right to alter, change, amend or delete fees at its sole option. Hermeris further reserves the right to institute new services and charge fees in association with the provision of such new services as it deems appropriate. Hermeris reserves the right to offer subsequent promotional rates which may or may not be more favorable than the terms under which you entered this agreement. Any such periodic special rates shall not effect the then existing rights and responsibilities of each party.
Payment of Fees – Hermeris accepts payment by credit card (Visa, MasterCard, Discover, American Express), and by personal check, cashiers check, electronic check, money order, and PayPal. In addition, Hermeris may from time to time allow additional forms of payment however the offering of a particular form of payment does not obligate Hermeris to continue to offer that form of payment in the future. The current list of payment options will be displayed during the order process. If you have any questions concerning the current available payment options, you may email us at firstname.lastname@example.org.
You have sent a partial refund to Zane.
Refunded 50% of order.
* Buyer: Zane
* Buyer’s Email:
* Original Transaction Date: Aug. 21, 2008
* Original Transaction ID: xxxxxxxxxxxxxxxxxx
* Refund Amount: $89.00 USD
* Refund Transaction ID: xxxxxxxxxxxxxxxxxxxxxx
Ok. Time to do some research.
Start with the Better Business Bureau. I find via google (I guess we take the good with the bad) that the company behind SimpleFilings.com is Hermeris inc. Check out there Better Business Bureau report. Unsatisfactory. Expected.
Next I check out Google a little longer.
Now we are talking.
Time for my response.
I recently looked up your company on the Better Business Bureau’s webpage.
Name: Hermeris inc.
Phone: (866) 659-5241
Address: 4049 Pennsylvania, suite 100
Kansas city, – 64111
File Open Date: April 2008
TOB Classification: Internet Advertising & Marketing Services
BBB Accreditation: This company is not a BBB Accredited business.
I also found out that I am able to file as an LLC online with irs.gov.
Knowing these two things has made me very angry. If you do not file my form at the $89.00 you have charged me I will begin taking immediate action on your company with the BBB AND the Federal Trade Commission. I will file a complaint showing that your company is doing fraudulent business and is guilty of identity theft (who knows what a fraudulent company like yours is doing with my information. I have already found evidence that you sell this data to advertisement firms). This will in effect bring a Federal investigation of your corporation which I believe is due. Finally I will also join the folks on ripoffreport.com and warn the American public of your fraudulent nature.
Hermeris Inc has 48 hours to comply.
After sending this email I called the IRS and found that my LLC submission was in fact submitted. This leaves me nothing to do attack the Scammers. Please spread the word and help notify everyone that forming an LLC is free. Also help by notifying Google.com that supporting Scammers through Ad Sense is not acceptable. If Google.com wants to keep there name clean they need to support the consumers, not the Scammers.
Letter sent to Google Adwords Support
I recently used google to attempt to find information on filing an LLC. Not only did Google not fwd me to irs.gov but Google promoted a scam artist using ad words to the front page.
I wrote a full review about what happened to me on my blog here :
I will be submitting a complaint against google with the Better Business Bureau if I do not receive some notice from Google that indicates that they are working to remove simplefilings.com and other similar scam artists from Google AdWords. If Google continues to Peddle these scam artists online I will make sure the Google brand reflects the dirt they push.
I also left a message with Google New York
76 9th Avenue, 4th Floor
New York, NY 10011
View Location Map
Eric Schmidt, Chairman and Chief Executive Officer
Additional Phone Numbers:
Type of Business:
Internet Services, Internet Marketing Services
Update: I wrote this in 2008 and still get regular comments every day. BEFORE YOU COMMENT HERE IF YOU HAD A BAD EXPERIENCE WITH THIS COMPANY FILE A REPORT WITH THE BBB. THIS COMPANY HAS AN “A” RATING!!!
Response received from SimpleFilings.com
We want to reach out to you regarding the blog postings and reader comments about our company SimpleFilings.com, which are located at http://supportreview.wordpress.com/2008/08/25/simplefilingscom-scam/ and http://www.zaneperry.com/wp/google-adwords-promotes-scam-artists/.
We do our best every day to please our customers, to try to earn their repeat business, and to make whatever service they choose (LLC formation, DBA registration, EIN filing, tax extension, etc.) simply as easy and trouble-free as possible for them. We strive to differentiate ourselves from our larger competitors such as LegalZoom.com and MyCorporation.com by focusing on providing convenience, accuracy, speed, and support. By far the majority of our customers are pleased with our services. However sometimes customers are unhappy, which is true of course of any business. When that happens, we try to make it right.
Our concern is that many of the comments and postings on your blog regarding our website are untrue. For example, there are comments claiming that our website is not secure, that we sell data, or that in some way people need to be worried about identity theft. Those statements are now and always have been false. We take the privacy, integrity, and security of customer data very seriously. You can review some of our practices related to that here: http://www.simplefilings.com/security_practice.php.
Other comments left by multiple readers suggest that we are less than forthcoming about the nature of our services or our pricing. I would ask you to please return to our website to see for yourself: http://www.SimpleFilings.com. Pages dedicated to each service can be accessed from the green drop-menus at the top of the page. Read our company bio at http://www.simplefilings.com/aboutus.php. Search our FAQs at http://www.simplefilings.com/faq.php. See our Customer Help page at http://www.simplefilings.com/customerhelp.php. Even view our checkout page.
To summarize the information on our site, we have always been secure, and never take data over non-secured pages. Our code is scanned and intrusion tested daily by McAfee Secure. We never have, and never will sell or share customer data. We regularly purge much of the data from our databases that is not required by law to keep. We are an authorized IRS e-file Provider, which required us to pass fingerprinting and FBI background checks. Our business practices and contact information are entirely up front and transparent. We never take any steps to prevent anyone from learning about our company or contacting us. We want anyone who has a problem or complaint about our services to contact us, so that we can attempt to resolve their issue.
We are worried that some of the inaccurate comments on your blog could create unnecessary fear and anxiety among your readers. One reader mentioned fear of her identity being stolen, and that she is now paying fees to credit bureaus each month to create security alerts on her credit files. This is an unfortunate situation for a customer due to mis-information that is entirely avoidable.
We are reaching out to you in hopes of correcting this kind of reaction. Perhaps we can best serve your readers by working with you to post prominent links to our Customer Help page, http://www.simplefilings.com/customerhelp.php, and our phone number, 866-305-2702, at the top and bottom of your page. We respond to e-mails 7 days a week, and answer calls 5 days a week. Customers can request a refund or whatever else they need and receive real, direct support for their question or concern.
We hope you will consider this in order to prevent undue stress for anyone reading the postings. To be clear, we are not asking or even hinting at any suppression of honest reviews or criticism. We are not requesting any positive endorsement of us. We are simply requesting a way for people who read the inaccurate postings to have a way to contact us to receive support, before they spend time and money worrying that their identity has been compromised, for example. We take the trust of our users very seriously.
Best wishes, and thank you for your time and attention.
The SimpleFilings Team
I recently received a letter from Charleston Water System telling me that I had a Non-Sufficient Funds (NSF) Check of: $94.56. After investigating I found that Charleston Water System has a completely defunct online Payment System. The following letter I wrote to them explains everything.
To whom it may concern,
Last month I tried to use your online bill pay system to pay my bill (account xxxxxx-xx-x) using my checking account. After submitting my checking information I received a payment confirmation screen. Last Friday I received a letter “Re: Non-Sufficient Funds (NSF) Check of: $94.56”. This confused me because I have never had under $94.56 in my bank account since I have been in my new residence. After calling my bank I discovered that no request for payment was received by my bank. Eventually after signing back online I was able to identify that the problem was a missing 3 in the account number. I have fixed this issue and paid the $94.56 and the $35.00 penalty fee (I was directed by phone support to pay in full and place a request for refund in an email online). During this payment I noticed your payment system is missing several standard online payment safeguards that would have avoided this issue in the first place and I request a refund of $35.00 because of your failure to have these in place. In particular you guys could simply have a dual entry field for both routing number and account number. This is where the user has to enter in the same number twice and checks to make sure both numbers are correct. This will catch 99.99% of all user entry errors. A final solution would be for you to verify payments online before accepting payment from an incorrect account number. Every other online merchant that I have ever used has this in place.
If you fail to refund my $35.00 I will immediately begin taking action against Charleston Water System by filing a complaint with the Better Business Bureau. Due to your “Unsatisfactory” rating with the Better Business Bureau I expect this threat doesn’t frighten you much.
Therefore if you continue to refuse to refund the $35.00 I have paid in penalty I will look into starting a class action lawsuit against Charleston Water System. From the reaction I got from phone support the online payment issue seems to be an issue you guys are familiar with and it sounds like you are benefiting from your defunct payment system. I highly recommend you refund my $35.00 and look to improve your online payment system.
I expect a response via email or phone from upper management to discuss this issue.
If anyone has been charged a penalty fee for this same issue please leave a comment and I will get back to you.
Charleston Water System I have been contacted and refunded the penalty charge.
Good Afternoon Zane,
We did have a seven day waiting period to verify account information but did away with it due to the abundance of customer complaints we received. I do want to apologize that your initial request to have the $35.00 fee waived wasn’t honored. I will be glad to remove this fee. Your next billing statement will reflect this adjustment. Please feel free to contact me should you require additional assistance.
Thanks for writing and have a great evening.
Contact Center Coordinator
Phone (843)727-6800 Fax (843)579-6688
Clean Water For Life!
I responded with
Good deal, thank you Tamme
The way it works is the user enters the routing number and account number twice
Routing Number: <user input field>
Please Re-Enter Routing Number: <user input field>
Account Number: <user input field>
Please Re-Enter Account Number: <user input field>
If the user enters two different values for either the script would say “Error, your entries do not match. Please try again”.
This will catch all “Fat Finger” errors where the user either missed a number or mis-keyed the numbers on their keyboard. I am very surprised to see your site does not have this as it is pretty much standard on all financial transactions where Routing Numbers & Account Numbers are requested since there are so many numbers which increases the chance for error.
Thank you for your support & refund.
I thought it would be appropriate to post a good review of Comcast support.
Today I tried to watch my usual Tuesday “The Office” hour and found the HD so choppy that it was unwatchable. Thankfully we use Netflix and were able to watch the episodes online. After watching the show I decided to try to call Comcast. After two attempts going straight to a message that they are unable to take my call (does Comcast even offer phone support anymore) I went online. This experiance went well and was very timely. I joined the chat room at #10 in the queue.
user Zane has entered room
Zane(Tue Jun 24 2008 23:13:14 GMT-0400 (Eastern Daylight Time))>
Many cable channels are fuzzy. Many digital HD channels are extreamly choppy
analyst Kris has entered room
Kris(Tue Jun 24 2008 23:20:13 GMT-0400 (Eastern Daylight Time))>
Hello Zane, Thank you for contacting Comcast Live Chat Support. My name is Kris. Please give me one moment to review your information.
Kris(Tue Jun 24 2008 23:20:14 GMT-0400 (Eastern Daylight Time))>
I will be happy to assist you with your questions today.
Kris(Tue Jun 24 2008 23:20:19 GMT-0400 (Eastern Daylight Time))>
I apologize for the inconvenience, I can understand your frustration.
Kris(Tue Jun 24 2008 23:20:20 GMT-0400 (Eastern Daylight Time))>
Please give me a minute while I pull up your account.
Zane(Tue Jun 24 2008 23:21:51 GMT-0400 (Eastern Daylight Time))>
Kris(Tue Jun 24 2008 23:21:28 GMT-0400 (Eastern Daylight Time))>
May I know your account number please?
Zane(Tue Jun 24 2008 23:22:26 GMT-0400 (Eastern Daylight Time))>
Zane(Tue Jun 24 2008 23:23:08 GMT-0400 (Eastern Daylight Time))>
Does Comcast know their telephone support is completely nonfunctional
Kris(Tue Jun 24 2008 23:22:59 GMT-0400 (Eastern Daylight Time))>
I will report that issue.
Kris(Tue Jun 24 2008 23:23:01 GMT-0400 (Eastern Daylight Time))>
I apologize for the inconvenience, I can understand your frustration.
Kris(Tue Jun 24 2008 23:23:09 GMT-0400 (Eastern Daylight Time))>
Can you please check to make sure that all of your cable connections are tight please? If you also have a splitter, please check it as well.
Zane(Tue Jun 24 2008 23:23:37 GMT-0400 (Eastern Daylight Time))>
Zane(Tue Jun 24 2008 23:25:34 GMT-0400 (Eastern Daylight Time))>
Are you still looking up my account?
Kris(Tue Jun 24 2008 23:25:18 GMT-0400 (Eastern Daylight Time))>
I got it.
Kris(Tue Jun 24 2008 23:25:21 GMT-0400 (Eastern Daylight Time))>
Kris(Tue Jun 24 2008 23:25:24 GMT-0400 (Eastern Daylight Time))>
For identification, could you please verify the last 4 digits of the Social Security Number listed on the account?
Zane(Tue Jun 24 2008 23:26:01 GMT-0400 (Eastern Daylight Time))>
Kris(Tue Jun 24 2008 23:25:41 GMT-0400 (Eastern Daylight Time))>
Kris(Tue Jun 24 2008 23:25:55 GMT-0400 (Eastern Daylight Time))>
Can you please take a moment and unplug the box from your power source for 30 seconds then plug it back in?
Zane(Tue Jun 24 2008 23:26:54 GMT-0400 (Eastern Daylight Time))>
Sure. My box is downstairs so you may want to tell me the next couple steps so I can do as many as possible before returning
Zane(Tue Jun 24 2008 23:27:09 GMT-0400 (Eastern Daylight Time))>
Kris(Tue Jun 24 2008 23:27:00 GMT-0400 (Eastern Daylight Time))>
I accidentally knock the internet offline while unplugging the cable box
analyst Kris has left room
user Zane has left room
analyst Kris has entered room
user Zane has entered room
I run upstairs to check to see if I have to start over again (Doh!). OMG, I don’t ! Sweet!
Kris(Tue Jun 24 2008 23:29:19 GMT-0400 (Eastern Daylight Time))>
Still the same issues?
Zane(Tue Jun 24 2008 23:29:57 GMT-0400 (Eastern Daylight Time))>
Kris(Tue Jun 24 2008 23:29:39 GMT-0400 (Eastern Daylight Time))>
Please make sure that the box is turned on.
Kris(Tue Jun 24 2008 23:29:43 GMT-0400 (Eastern Daylight Time))>
send a hit signal.
Zane(Tue Jun 24 2008 23:30:11 GMT-0400 (Eastern Daylight Time))>
I knocked off the internet
Zane(Tue Jun 24 2008 23:30:19 GMT-0400 (Eastern Daylight Time))>
ok, one sec
Kris(Tue Jun 24 2008 23:30:50 GMT-0400 (Eastern Daylight Time))>
I will now send a hit signal.
Kris(Tue Jun 24 2008 23:32:12 GMT-0400 (Eastern Daylight Time))>
I have sent a signal to your digital box. Can you please check to see if this has resolved your issue?
Zane(Tue Jun 24 2008 23:34:37 GMT-0400 (Eastern Daylight Time))>
That seemed to fix it
Zane(Tue Jun 24 2008 23:34:55 GMT-0400 (Eastern Daylight Time))>
Thank you for your support
Kris(Tue Jun 24 2008 23:34:37 GMT-0400 (Eastern Daylight Time))>
You are welcome.
Kris(Tue Jun 24 2008 23:34:39 GMT-0400 (Eastern Daylight Time))>
Is there anything else I could assist you with today?
Zane(Tue Jun 24 2008 23:35:16 GMT-0400 (Eastern Daylight Time))>
No. Thank you.
Well Done Comcast! This post is your reward for good support! Keep it up!